Delivery Information

1. DELIVERY TIMEFRAMES

1.1 Production Times

• Standard Products: 5-10 business days
• Custom Design Products: 10-15 business days
• Wholesale Orders: 15-20 business days
• Rush Orders: 3-5 business days (additional fee applies)

1.2 Shipping Times (After Production Completion)

• Ankara and Surroundings: 1 business day (our own delivery)
• Central Anatolia Region: 1-2 business days
• Other Major Cities: 2-3 business days
• Remote Provinces: 3-5 business days
• Rural Areas: 4-6 business days

2. DELIVERY METHODS

2.1 Special Delivery Service (Ankara and Surroundings)

• Coverage: Ankara and Surroundings
• Delivery Hours: Monday-Friday 09:00-18:00, Saturday 09:00-16:00
• Advantages:
  • Careful transportation
  • Assembly support (when needed)
  • Minimal risk of damaged delivery
  • Flexible delivery hours

2.2 Cargo Company Delivery

• Partner Companies: Yurtiçi Kargo, MNG Kargo, Aras Kargo
• Packaging: Special protective packaging
• Insurance: All shipments are insured
• Tracking: SMS and email notifications

3. SHIPPING COSTS

3.1 Price Calculation

Shipping cost is calculated based on:

• Product dimensions (width x length x height)
• Weight
• Delivery address
• Urgency status

3.2 Free Shipping Conditions

• Orders 500 TRY and above: Free for Ankara and surroundings
• Orders 1000 TRY and above: Free shipping throughout Turkey
• Wholesale orders: Free over 5000 TRY
• Special campaigns: Free shipping during certain periods

3.3 Sample Shipping Rates

Prices may vary, exact cost is calculated during order process.

4. SPECIAL PRODUCT DELIVERY

4.1 Large and Heavy Products

• Definition: Products larger than 30cm or heavier than 15kg
• Special Packaging: Foam and cardboard protection
• Carrier Selection: Reliable cargo companies
• Additional Time: +1-2 business days
• Additional Cost: Based on size and weight

4.2 Fragile Products

• Multiple Protection: Bubble wrap, foam, hard cardboard
• "FRAGILE" Label: Special marking
• Insured Shipping: Full value insurance
• Priority Handling: Careful handling

5. DELIVERY PROCESS

5.1 Order Preparation

1. Production Completion: SMS/email notification
2. Quality Control: Final inspection and photography
3. Packaging: Special protective packaging
4. Cargo Handover: Delivery to cargo company
5. Tracking Number: Customer notification

5.2 Delivery Day

• Advance Notice: Delivery day SMS
• Time Window: Estimated delivery time
• No One Present: 3 delivery attempts
• Signature Required: Delivery receipt
• Damaged Delivery: Immediate documentation

6. ADDRESS AND CONTACT

6.1 Address Requirements

• Complete Address: District, street, door number
• Phone Number: Active and reachable
• Directions: Detailed route description (when needed)
• Alternative Contact: Second contact information

6.2 Address Change

• Before Production: Free change
• During Shipping: Additional fee may apply
• Last Minute Changes: May not be possible

7. SPECIAL CIRCUMSTANCES

7.1 Holidays and Official Days

• Production: Stops during official holidays
• Shipping: Depends on cargo company schedule
• Special Delivery: Special arrangements before holidays
• Notification: Advance announcement made

7.2 Weather Conditions

• Bad Weather: Delivery may be delayed
• Safety Priority: Safe delivery is essential
• Alternative Solution: Hold or postpone
• Information: You will be notified of the situation

8. PROBLEM RESOLUTION

8.1 Delayed Delivery

• Cause Investigation: Investigation starts immediately
• Updates: Regular status updates
• Solution Options: Alternative delivery options
• Compensation: Shipping fee refund when necessary

8.2 Damaged Delivery

1. Immediate Notification: If noticed during delivery
2. Photography: Damage documentation
3. Cargo Report: Damaged delivery record
4. Return Process: Started within 24 hours
5. New Production: Reproduction for approved damages

9. CUSTOMER RESPONSIBILITIES

9.1 During Delivery

• Being Present: Being ready at delivery time
• Product Inspection: Checking during delivery
• Signature Process: Signing delivery document
• Damage Report: Immediate notification if any

9.2 After Delivery

• Safe Storage: Keeping in appropriate environment
• Assembly Care: Reading instructions for proper installation
• Warranty Conditions: Acting according to usage terms

10. INTERNATIONAL DELIVERY

10.1 Available Countries

• Europe: EU countries, UK, Switzerland, Norway
• North America: USA, Canada
• Asia: Japan, South Korea, Singapore
• Oceania: Australia, New Zealand
• Other regions: Contact for availability

10.2 International Shipping Times

• Europe: 7-14 business days
• North America: 10-20 business days
• Asia-Pacific: 12-25 business days
• Remote locations: 15-30 business days

10.3 International Shipping Costs

• Europe: Starting from €25
• North America: Starting from €45
• Asia-Pacific: Starting from €65
• Express options: Available at premium rates

10.4 Customs and Duties

• Customer Responsibility: Import duties and taxes
• Documentation: Complete customs forms provided
• Restrictions: Some products may be restricted
• Clearance: Delays possible during customs clearance

11. CONTACT AND SUPPORT

Delivery Information Line: +90 555 431 60 90
Email: info@bamadekor.com
WhatsApp:  +90 555 431 60 90 
Working Hours: Monday-Friday 09:00-18:00, Saturday 09:00-16:00

24/7 Emergency Contact: +90 555 431 60 90 

Delivery Tracking

• "Order Tracking" section on our website
• Automatic SMS notifications
• Email updates
• Real-time phone inquiries

International Support

International Delivery Support: [International Email] Time Zone: Turkey Time (UTC+3) Languages: Turkish, English Response Time: Within 24 hours

12. DELIVERY GUARANTEE

12.1 Our Commitments

• Safe Packaging: Professional protective packaging
• Insured Shipping: Full coverage for all shipments
• Tracking: Real-time tracking information
• Customer Service: Dedicated delivery support team

12.2 Service Standards

• On-time Delivery: 95% on-time delivery rate
• Damage Rate: Less than 1% damage rate
• Customer Satisfaction: 98% delivery satisfaction score
• Problem Resolution: 24-hour response guarantee

This information was last updated on 21.07.2025. Delivery terms may change without prior notice.